Refund policy

Return & Refund Policy

At Himelhoch's Atelier, each garment is individually crafted with exceptional attention to detail and produced specifically for the client who orders it. Because our collections are made to order, every purchase is created exclusively for you.

Before You Order

To help ensure an exceptional fit, we are pleased to offer a complimentary New York City fitting experience with designer Lavanya Coodly at her New York City studio, available by appointment. While the fitting itself is provided at no charge, clients are responsible for their own travel and lodging expenses.

Our team is also happy to answer questions about sizing, measurements, fabrics, styling, and fit before your order is placed. We want every client to feel completely confident in their selection.

Returns and Exchanges

Because every garment is made to order specifically for each client, all sales are final.

We do not accept returns, exchanges, or refunds for made-to-order garments, evening gowns, cocktail attire, separates, or accessories.

Order Accuracy

Please inspect your order promptly upon delivery. If your order arrives damaged during shipment or if you receive an incorrect item, please notify us within 48 hours of delivery by emailing info@himelhochs.com.

Please include your order number, a description of the issue, and photographs showing any damage or error. Verified shipping damage or fulfillment errors will be reviewed promptly, and we will work with you to provide an appropriate resolution.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests may only be considered within 24 hours of purchase, and only if production has not yet begun.

Questions

If you have any questions before placing your order, we encourage you to contact us at info@himelhochs.com. We are committed to providing personalized service and helping every client make an informed purchase.